Frequently Asked Questions

You may cancel or change any order free of charge unless delivery has already been completed. Once payment has been made, no refunds will be given.

Payment for beach & baby item rentals is due prior to check-in. For reservations made via Airbnb we'll send a payment request on the platform. For reservations made on Vrbo or our website we'll send a payment link via email. For grocery delivery, we will send a payment request along with all receipts once shopping is complete. 

Go ahead and fill out the order form and send it in! We'll do our best to accommodate last minute requests but can't guarantee that all items will be available. 

Please be as specific as possible when providing a shopping list. List any and all preferences (don't request milk, orange juice and yogurt. Instead, request 2% organic milk, pulp-free orange juice and low fat vanilla greek yogurt for example). We will do our best to purchase exactly what you request or an item as comparable as possible. If there are any items you do not want substituted just let us know. No refunds will be given once items have been purchased.

You may be charged for the replacement of any items that are lost or damaged while in your possession.